I IM-ed a reference question to the VBPL staff manning the instant messaging service. I think I asked something that was too time consuming--I'd heard about a magazine article by a certain writer on a particular subject from a few years ago, and I was trying to get the citation or a copy of it.
They were really nice and said they could get back to me, but right at that moment they were helping another IM reference customer and wouldn't be able to check it immediately. THAT could be a real problem with IM reference service if it's a really busy shift and only one or two staff members juggling a bunch of customers and questions at once...very stressful for the staff!
I'm going to seek out an IM information provider and ask how they handle it when they have two or three (or more!) people all at once.
What Culture!
Me at the Uffizi with Busker Guy
The Backside of Little Lil
Here is the back of my adorable cat who isn't so little, I guess.
Lily Bart
Here's my adorable little cat.
2 comments:
HEHEHE - IM Reference nightmare!! Actually I haven't had that happen - it would be interesting!!
That's why I don't sit at a reference desk...I don't like nightmares. But an excellent point - how do you handle that situation? Push a post when you find out. Or let me guess, we'll form a team to work on it?
Hee Hee.....
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